Nadiia, an 80-year-old Ukrainian refugee, has found safety, stability and a place to call home after fleeing the war in Ukraine following the swift response of Bristol-based housing and care provider Brunelcare.
Before the war, Nadiia lived in a Ukrainian city in a block of flats with a strong local community, nearby shops, schools, and parks. When conflict escalated and the area was destroyed, she endured extremely difficult conditions. For five weeks, she had no food or water, and in freezing temperatures of -11°C, she relied on a carpet to keep warm.
Realising she could not remain there, Nadiia gathered her documents and fled with a young couple and their child, joining a convoy of more than 100 cars. A journey that would usually take one hour lasted 16 hours, and Nadiia did not know where she was heading and had none of her possessions on her.
Nadiia received support from others along the way. She stayed overnight in a shelter, received hot meals, and travelled through Poland before arriving in the UK. For several weeks, she wore the same clothes and coat while dealing with the trauma of her experiences, including night terrors and periods of distress.
After arriving in Bristol, Nadiia approached the city council for help. Facing homelessness at the age of 80, she was placed on a waiting list with no certainty about where she would live.
At this point, Tracy, one of Brunelcare’s lettings and allocations officers, intervened. Working quickly with Bristol City Council, Tracy arranged for Nadiia to move into a safe and welcoming flat in mid 2025.
Nadiia said: “I couldn’t feel safer living where I do at Brunelcare. It’s fantastic and my home is lovely. I only have Tracy and the teams at Brunelcare to thank for getting me here so quickly.”
Brunelcare prepared the property for Nadiia’s arrival by painting and decorating the flat and laying new carpets to ensure it was warm and comfortable. Today, she lives in a bright, end-of-block apartment where she feels settled.
Tracy also supported Nadiia by helping her complete documentation to remain in the UK and assisting with her pension arrangements.
Since moving into her home last April, Nadiia has begun rebuilding her life. She attends English classes at college and visits her church two to three times a week. She also receives regular visits from her daughter, Lana, and her family. After months of uncertainty, Nadiia now has stability and security.
Tracy said: “Nadiia’s story reflects resilience and determination. We are proud to have been able to provide her with a safe home and the support she needs, and we are pleased to be caring for her at Brunelcare.”